Signing a document sent to you
Someone sent you a document to sign. You do not need a swipesign account: these articles walk through what happens, step by step.
SupportYour signing link
- You have been asked to sign: what happens nowA walkthrough of the whole signing process, from the email in your inbox to the signed copy, including why you are asked to prove your identity.
- Opening a protected documentWhat to do when the document asks for a code sent by text, a PIN, or a password before it will open.
- What the sender can see about youExactly what gets recorded when you open and sign a document, and what does not.
Signing
- Advanced or Qualified: what you were asked forThe sender picked the signature level before the document reached you. What each one is, and what it asks of you.
- Signing with an eID you already havePick your country and your provider. If you already hold a national eID, this is the fast route.
- Verifying your identity online with WebIDFor first-time signers with no national eID: what you need to hand, what the check involves, and what happens after.
- Signing with ID AustriaTwo screens, one after the other: sign in, then authorise the signature. Plus which phone number and password to use.
- Signing on behalf of a companyWhen a company is asked to sign, someone at the company names the people who will sign for it. How that works and what the limits are.
- Reviewing and approving instead of signingReviewers approve or reject a document without signing it. What your decision does to the workflow.
- If you do not want to signThere is no Decline button, and stopping is not the same as refusing. What each option actually does, and how to refuse properly.
- Getting your signed copyWhere to download the document after you sign, what is in it, and how long you have.
When something goes wrong
- The link expired or the document was cancelledWhy a signing link stops working, and how to get a fresh one.
- "You have already signed" or "Someone else is signing"Why these messages appear, what the difference between them is, and what to do about each.
- My SMS code is not arrivingWhat the code is for, how to check it is going to the right number, and what to do when it never comes.
- The document will not open or loadBlank pages, spinning loaders and "we cannot find your signature workflow": what each one means.
- Is this email really from swipesign?A sensible question. How to check, what swipesign will never ask you for, and what to do if you are unsure.
Still stuck
Happy to help!
If none of this answers your question, send us the document name and what you were trying to do.