Account, team and billing
Your profile and security, the people in your workspace, and everything to do with plans, invoices and settings.
SupportYour profile
- Update your name and phone numberEditing your profile, and why changing your name means verifying your identity again.
- Change your passwordSetting a new password, what makes a good one here, and what to do if you have lost it.
- Why your email address cannot be changedThe one field on your profile you can't edit, why it's locked, and what to do instead.
Your team
- Invite team membersAdd someone to your workspace, and what happens between sending the invite and them signing in.
- Roles and statuses on your teamWhat the two badges on each row mean: Administrator or Member, Invited or Active.
- How many people can sendTwo users on the Free plan, unlimited on the subscription and Enterprise, and why every one of them is identity-verified.
- Suspend or remove a team memberWhat the row menu offers, how it differs for a pending invitation, and what to do before you use it.
Plans and billing
- Compare Free, swipesign Business and EnterpriseWhat each plan includes, what you pay beyond the allowance, and how to tell when you've outgrown the free one.
- What counts against your allowanceThe counters on your Subscription page, what uses each one up, what an extra costs, and when they reset.
- Change or cancel your planMoving between plans, cancelling, and when each takes effect.
- Payment methods and billing addressAdd or replace the card your subscription is charged to, and keep your details current.
- VAT ID and invoicesSet the details that appear on every invoice, add a VAT ID for reverse charge, and download past invoices.
- A payment failed: what to doWhy a charge gets declined, how to fix it, and what to check afterwards.
Still stuck
Happy to help!
If none of this answers your question, send us the document name and what you were trying to do.