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Why your email address cannot be changed

The one field on your profile you can't edit, why it's locked, and what to do instead.

Support

Your email is greyed out on the profile page. Everything else there you can edit; that one you have to ask us about.

Why

Your email address is your identity on swipesign. It's how you sign in, it's what your verified identity is attached to, and it's recorded in the audit trail of every document you've ever signed or sent.

If it could be changed from inside the account, then anyone who got into your account for five minutes could take it over permanently: change the address, reset the password to the new one, and lock you out. Making the change go through us removes that path.

It also keeps old audit trails honest. A signature from two years ago should still point at the address that actually signed.

What to do instead

Contact support from the address currently on the account and tell us the new one. Documents you have already signed keep the old address in their audit trail, which is intentional.

Changing your name is different
You can edit your name yourself, but it triggers a fresh identity verification: the name on your signature certificate has to match a document somebody checked. Changing your phone number needs SMS verification for the same reason. See Update your name, phone and details.
A colleague leaving is not an email change
Don't rename someone else's account to hand it to their replacement. The identity verification belongs to the person, not the login. Remove them and invite the new person instead. See Suspend or remove a team member.
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