How can we help?
Step-by-step answers for signing a document, sending one, and everything around your account.
Someone sent you a document?
You do not need an account and there is nothing to pay. Start here.
- You have been asked to sign: what happens now
- My SMS code is not arriving
- Is this email really from swipesign?
- Signing a document sent to you
Someone sent you a document to sign. You do not need a swipesign account: these articles walk through what happens, step by step.
You have been asked to sign: what happens now · Opening a protected document · What the sender can see about you - Receiving files sent to you
Someone sent you files through Safe Transfer. You verify who you are once, then download: here is how that works.
What a Safe Transfer link is · Verifying your identity to download · Using your access code
See what swipesign can do
Feature tours rather than instructions: for when the question is what the product is capable of, not where the button is.
- Everything a signature workflow can do
The full tour: who you can involve, what you can ask of them, and every setting that changes the outcome.
- Every eID you can sign with
The full catalogue of national electronic identities swipesign accepts for a Qualified signature, and what to do if yours is not on it.
- Edit a document before you send it
swipesign has a PDF editor built in. Fix a typo, add a clause, insert a logo or reorder pages: without leaving the workflow.
- Sending files only the right person can open
Safe Transfer is the other half of swipesign: no signature, just files that will not open for the wrong person.
- Running swipesign as a team
Users, shared workflows, who can see what, and what happens when somebody leaves.
- The swipesign glossary
Every term you will meet in the product or in this help centre, in plain language.
Using swipesign
For the people who create and send signature workflows.
- Getting started
Set up your account, verify your identity, and send your first document.
Create your swipesign account · Verify your email and phone number · Private or company use - Sending documents for signature
Build a signature workflow, choose who signs and how, send it, and follow it through to a signed file.
Start a signature workflow · Supported files and sizes · Create a PDF from scratch - Safe Transfer and tools
Send files only a verified recipient can open, and convert or merge PDFs before you send them.
What Safe Transfer is and when to use it · Send a Safe Transfer · Expiry and one-time access - Account, team and billing
Your profile and security, the people in your workspace, and everything to do with plans, invoices and settings.
Update your name and phone number · Change your password · Why your email address cannot be changed - Security, compliance and legal
Whether swipesign signatures hold up, what happens to your data, and who verifies identities on our behalf.
Is swipesign legally binding? · AES and QES explained · Why we do not offer simple electronic signatures
Happy to help!
If none of this answers your question, send us the document name and what you were trying to do.