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Verify your email and phone number

Two codes, what each unlocks, and what to do when one does not arrive.

Support

Two verifications, at different points. Email happens during signup and is compulsory. Phone is one of the three checklist steps afterwards.

Email

Straight after you create the account, a 6-digit code arrives in your inbox. Enter it and continue.

The Check your email screen with six code boxes, a Verify code button and a resend countdown.

The resend link is on a short countdown. If nothing arrives, check spam before resending, a second copy lands in the same place as the first.

Phone

From the dashboard checklist, Verify now. Enter your mobile with its country code, and a 6-digit code is texted to you.

The Verify your phone number screen with a mobile number field and a "Why we ask" panel listing three reasons.
The code entry screen showing the number the code was sent to, six boxes and a resend link.

What the phone number actually does

The page explains it plainly: a verified phone is a baseline trust signal under eIDAS for advanced electronic signatures. Three concrete effects:

  • A second factor when you sign. Advanced signatures use an SMS code as part of identifying the signer.
  • A "phone-verified sender" mark that your recipients can see.
  • A route back in if you lose your password.
Include the country code
The form says so, and it matters: the SMS is routed on it. A number entered without one may simply never arrive.

If a code does not come

  • Give it a minute: delivery is usually instant but not always.
  • Check the number on screen against your phone. A typo is the usual answer.
  • Look in blocked or filtered messages.
  • Use Resend code.
  • Standard SMS rates apply, and some prepaid or corporate numbers block short-code messages entirely.
Changing these later
Your phone number can be updated from your profile, and changing it requires SMS verification again. Your email cannot: see Update your name and phone number.
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